Delivery & Returns
DELIVERY
United Kingdom
Delivery Time: 2 to 4 business days
Cost: from £4.99
Cost: Free on orders over £45.00
Europe
Below are prices and timing for mainland Europe. We do deliver to as many Countries as we can but prices and delivery time will increase for some Countries unavoidably. Add your preferred items to the basket for a custom delivery price.
Delivery Time: From 2 to 7 business days
Shipping Cost: From £8.99
North America
Canada
Delivery Time: 3 to 17 business days
Cost: from £15.00 (Free on orders over $80.00 CAD)
United States
Delivery Time: 3 to 17 business days
Cost: From $15.00 (Free on orders over $80.00 USD)
Worldwide
We delivery worldwide but costs vary across the Globe so please do add your preferred purchase to the basket for a definite price for your country.
Delivery Time: 3 to 17 business days
Shipping Cost: from £15.00
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Due to geographical location, the following destinations will take a minimum of 2 days to receive orders:
- Aberdeen
- Arran
- Cornwall
- Glasgow
- Guernsey
- Jersey
- Oban
- Orkney and Shetlands
INTERNATIONAL DELIVERY
*For deliveries to EU International shipping charges do not include taxes or
duties. Brexit has meant that deliveries to the EU may be subject to charges
for customs clearance which must be borne by the recipient. We recommend
that you contact your local customs office to request the details of these
charges.*
Our international shipping costs are charged at a flat rate which is automatically calculated during the checkout process once the delivery destination country has been selected.
International orders are sent via a tracked international delivery service; delivery times vary according to country but take on average 2 to 3 weeks.
*Please note, Edinburgh Natural Skincare Company is not responsible for cross border delays or border checks or liable for reimbursement of any local fees, taxes or duty.
Returns
At the Edinburgh Natural Skincare Co. we want you to be happy with every purchase you make with us. If for any reason you are not satisfied with your purchase or you change your mind, you have the right to cancel or return your order.
If you wish to cancel or return your order please email us at customer@edinburghskincare.com Monday-Friday 10am-5pm with details of your cancellation.
NON-FAULTY PRODUCTS
Please note that we will be unable to accept returns of sealed goods if the seal has been broken after delivery, for health and hygiene reasons.
You may return any product in its original condition for a full refund or replacement (as appropriate) within 14 days of receiving your order. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition.
Products should be returned securely packed by Royal Mail Tracked Service or signed for.
We will credit the price of the returned products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.
Please be advised that we are unable to take returns on products purchased from one of our high street shops. If you purchased a product at an Edinburgh Natural Skincare Co. high street store, you can return your items at one of Edinburgh Natural Skincare Co.’s store for a refund or exchange.
DAMAGED GOODS
In the unfortunate event that your order arrives damaged or is suspected to be faulty, we will happily provide replacements or offer a refund as soon as possible.
Please email our customer support team within 3 working days of receiving your order at customer@edinburghskincare.com.
We will either replace the goods or arrange a refund as appropriate. We will also pay you the cost of the return postage. Upon contact we will issue you a returns number (which you will need to include in the package) and instructions on how to return the goods to us.
Products should be returned securely packed by Royal Mail Tracked Service or signed for.
Please note that we will be unable to accept returns of sealed goods if the seal has been broken after delivery, for health and hygiene reasons.
We are able to offer refunds if the products are returned to us within 14 days of receiving your order. After 14 days, you are entitled to a replacement product only.
If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as “received damaged”.
RETURNING A GIFT
If you have received an item as a gift purchased directly from an Edinburgh Natural Skincare Co. high street store, you can return it to either one of our flagship stores with your gift receipt for an exchange only. No refunds will be given on gifts, unless returned by the original purchaser.
If you did not receive a gift receipt, or if your gift was purchased online at edinburghskincare.com, please contact our Customer Service Team via email – customer@edinburghskincare.com
We can only exchange items that are unused and in a resalable condition. Please note that we will be unable to accept returns of sealed goods if the seal has been opened by you after delivery for health and hygiene reasons.
RETURN ADDRESS
The Edinburgh Natural Skincare Company
Unit 5, Mid Range, Prestonpans, East Lothian EH32 9ER
For all goods returned, we recommend that you use a secure delivery method which require a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.
